Data deletion

Data Deletion Policy for Myoga

At Myoga, we are committed to protecting the privacy and security of our users, dispatch riders, and partners. This Data Deletion Policy explains how you can request the deletion of your personal data and how we handle such requests in line with applicable data protection regulations.

 

1. Your Right to Data Deletion

We respect your right to control your personal information. You may request the deletion of your personal data at any time if you no longer wish to use our services or if you want your information removed from our systems.

This right applies to:

• Dispatch riders

• Customers and end-users

• Business partners and vendors

• Website and mobile app users

 

2. Information Eligible for Deletion

Upon request, we will delete or anonymize the following types of personal data:

• Name and contact information (email, phone number, address)

• Account and profile details

• Delivery and order history (where legally permissible)

• Location and tracking data

• Communication and support history

• Device and usage data

However, certain information may be retained if required for:

• Legal compliance

• Fraud prevention

• Dispute resolution

• Financial and tax obligations

 

3. How to Request Data Deletion

You may submit a data deletion request through any of the following channels:

Email: privacy@myoga.com.ng
Website Form: Contact page on myoga.com.ng
Customer Support: Via the Myoga mobile application

When submitting your request, please include:

• Your full name

• Registered phone number or email

• Type of account (Rider, Customer, or Partner)

• Reason for deletion (optional)

We may verify your identity before processing your request to ensure the security of your information.

 

4. Processing Timeline

Once we receive your request:

• A confirmation will be sent within 48 hours

• Your data will be deleted or anonymized within 7–30 business days, depending on the complexity and legal requirements

You will be notified once the process is completed.

 

5. Impact of Data Deletion

Please note that once your data is deleted:

• Your account will be permanently deactivated

• You will lose access to all services, order history, and delivery records

• Deleted information cannot be recovered

If you wish to use our services again in the future, you will need to create a new account.

 

6. Exceptions

We may refuse or delay deletion if:

• The request conflicts with legal or regulatory obligations

• The data is necessary for ongoing investigations or dispute resolution

• Retention is required for safety, fraud prevention, or security purposes

 

7. Updates to This Policy

We may update this Data Deletion Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be published on our website.

 

8. Contact Us

If you have any questions about this policy or your personal data, please contact:

Data Protection Officer
Myoga
Email: privacy@myoga.com.ng
Website: myoga.com.ng